1. What this policy covers
This policy covers the sourcing fee charged by Shiptosee LLC. It is part of the Terms of Service. It does not replace a third-party seller’s cancellation, shipping, return, warranty, or refund policy for merchandise you buy directly from that seller.
The Shiptosee fee is the greater of 10% of the accepted Matched Seller Cost or $50 USD. The exact amount, scope, and any applicable tax on our fee are shown before you accept.
2. Cancellation depends on the stage
| Stage | What you can do | Amount owed |
|---|---|---|
| Request submitted | Cancel by email at any time before accepting a Match Summary. | $0 |
| Match presented, not accepted | Accept, ask for a revision, or pass. Silence is not acceptance. | $0 |
| Match expressly accepted | The disclosed sourcing fee becomes due. Contact us promptly if circumstances change. | The accepted fee |
| Paid, but not yet delivered | If we miss the applicable delivery period, you may cancel before delivery for a full refund. | Refundable if canceled for missed delivery |
| Complete result delivered | The service is complete and the fee is normally final, subject to the correction and refund promises below. | Normally nonrefundable |
3. Digital delivery
After payment is confirmed, we typically deliver the complete purchase details, source plan, or BOM within one business day to the email address associated with your request or through another agreed channel. Unless the Match Summary states a different delivery period, we will deliver it no later than 5:00 p.m. Eastern Time on the third business day after payment is confirmed. A business day is Monday through Friday, excluding U.S. federal holidays.
Delivery is complete when the result reaches the agreed email address or channel and is not returned to us as undeliverable. Shiptosee does not physically ship the recommended merchandise.
If a seller listing becomes unavailable before we deliver the purchase details, an unpaid invoice for that Match is voided or credited. If you have paid, you may choose a full refund or affirmatively accept a revised Match Summary with a reasonable substitute. We will not silently replace an accepted material specification, quantity, or seller-cost ceiling.
4. When we will correct, re-source, or refund
Contact us if:
- we charged you twice or charged an amount different from the accepted invoice;
- we cannot deliver the accepted sourcing result within the promised period;
- the delivered result materially differs from the specifications, quantities, or cost basis in the accepted Match Summary because of a Shiptosee error; or
- the delivered seller information was already unavailable or materially inaccurate when delivered, leaving no reasonable opportunity to use it.
If we cannot deliver the accepted result within the promised period, or the delivered result materially fails the accepted criteria because of our error, you may choose a full refund of the Shiptosee fee or give us a reasonable opportunity to correct or re-source the result without another fee. We will not substitute a material specification, quantity, or seller-cost ceiling without your approval.
If our error affects only part of a multi-item plan and the rest still provides substantial independent value, you may choose a proportional refund for the affected part or ask us to correct that part. If the error defeats the substantial purpose of the accepted plan, the full-refund option applies to the plan as a whole.
5. What does not normally make the sourcing fee refundable
After a complete and materially accurate result is delivered, the fee is not normally refundable because:
- you change your mind, no longer need the item, or choose not to purchase;
- you wait and the seller later changes its price, shipping quote, promotion, or inventory;
- a coupon, financing offer, account-specific price, or optional warranty is unavailable to you;
- the seller delays, cancels, damages, misdelivers, or refuses a merchandise return after your direct purchase; or
- the result follows the accepted specifications but does not satisfy an unstated preference or requirement.
This section does not excuse a material Shiptosee error and does not limit rights that the law does not allow us to waive.
6. Merchandise cancellations, returns, and refunds
You purchase merchandise directly from the recommended seller or sellers. Contact that seller for checkout cancellation, shipment, pickup, damaged or defective goods, warranty service, returns, exchanges, and refunds of the merchandise price. The seller’s terms and applicable law govern that transaction.
Shiptosee can help you identify the relevant seller policy or document a discrepancy, but we cannot authorize a return or compel a seller refund.
7. How to request a cancellation, correction, or refund
Email James@shiptosee.com with:
- your Shiptosee request reference and invoice number;
- a short description of the issue and the resolution you want; and
- helpful evidence, such as the delivered link, seller error message, timestamp, screenshot, or invoice.
Do not email card numbers, bank credentials, passwords, or government IDs.
8. Refund processing
If a refund is due under this policy or you select an available refund remedy, we will initiate it to the original payment method within five business days. The payment provider or receiving bank controls when the credit appears and may require additional processing time. We will send confirmation when the refund is initiated.
If an invoice was accepted but not yet paid and a full cancellation is approved, we will void or credit the invoice instead of issuing a payment refund.
9. Billing questions and payment disputes
Please contact us first so we can investigate and try to resolve a billing problem quickly. Nothing in this policy requires you to waive a lawful card, bank, or consumer-protection right, and nothing prevents you from contacting your payment provider about an unauthorized transaction.