1. Agreement and operator
Shiptosee is a sourcing service provided by Shiptosee LLC. In these Terms, “Shiptosee,” “we,” “us,” and “our” refer to Shiptosee LLC and its service. “You” means the person using the site or accepting a Match Summary.
These Terms govern shiptosee.com, free sourcing requests, and paid sourcing engagements. By submitting a request, you agree to these Terms and acknowledge the Privacy Policy. Submitting the request does not itself create a paid contract. A paid engagement begins only as described in Section 4.
You must be at least 18 years old and legally able to enter a contract. If you act for a company or organization, you confirm that you have authority to bind it.
2. What Shiptosee provides
Shiptosee researches and screens possible sources for an exact product, an existing BOM (Bill of Materials), or a rough project brief. Depending on the request, the result may include a product recommendation, seller listing, multi-seller buying plan, proposed BOM, quantity estimate, shipping assumption, substitution, or local-purchase lead.
We provide research and sourcing information. We are not the seller, manufacturer, carrier, escrow provider, appraiser, engineer, safety professional, broker, purchasing agent, or fiduciary for third-party merchandise. We may decline or stop a request that is unsafe, unlawful, impractical, outside our scope, or inconsistent with a seller’s or marketplace’s rules.
3. A request is not an order
A request starts a conversation. It does not authorize Shiptosee to spend money, place an order, reserve merchandise, contact a seller in your name, or charge a fee. You may cancel before accepting a Match Summary and owe nothing.
We cannot promise that every request will produce a suitable Match. If, after reasonable, good-faith sourcing efforts, we cannot identify an option that materially satisfies your stated criteria within the budget or timing you provided, we may close the request and notify you. A closed request does not create a Shiptosee fee. You may revise your criteria or submit a new request, and we will evaluate it under these Terms.
You are responsible for giving us accurate goals, specifications, quantities, budget, destination, timing, and dealbreakers. Do not submit passwords, payment-card numbers, bank credentials, Social Security numbers, government IDs, medical records, or other sensitive information.
4. Match Summaries, acceptance, and the fee
A “Match Summary” is the dated proposal we send for your review. It identifies the accepted criteria, proposed product or plan, material assumptions, quantities, checked price and availability, Matched Seller Cost, exact Shiptosee fee, and any expiration or response deadline.
A “Match” is the seller listing or multi-source plan described in a Match Summary that materially satisfies its stated acceptance criteria based on information reasonably available when we checked it.
“Matched Seller Cost” means the combined price of the approved item or line items, required seller or platform charges, and quoted shipping to your stated location. For a multi-item plan, it is the aggregate across the approved quantities and sellers. It excludes seller sales tax, duties, optional warranties or insurance, and the Shiptosee fee.
You accept only by using the affirmative method stated in the Match Summary—for example, a written email or text reply that clearly says you accept. Silence, opening an email, or submitting the initial request is not acceptance. We keep a record of the accepted scope, fee, policy version, and acceptance time.
If you want different quantities, only part of a plan, or a material substitution, we will provide a revised Match Summary. It will say whether it replaces or adds to an earlier summary. Unless it clearly describes additional work, a revised summary replaces the earlier one and does not create a second minimum fee. A later seller price change does not retroactively change an accepted Shiptosee fee unless you approve a revised scope.
5. Payment and digital delivery
After acceptance, we send an invoice for the Shiptosee fee. It is due on receipt unless the Match Summary or invoice states otherwise. Available payment methods appear on the invoice and may be provided by third-party financial services. Any tax legally required on the Shiptosee fee will be shown separately before payment.
After payment is confirmed, we typically deliver the complete purchase details within one business day to the email address associated with the request or through another channel we agree on. Unless the Match Summary states a different delivery period, we will deliver them no later than 5:00 p.m. Eastern Time on the third business day after confirmed payment. A business day is Monday through Friday, excluding U.S. federal holidays.
The Shiptosee invoice covers only our sourcing service. You pay each seller directly for merchandise, seller shipping, seller taxes, duties, warranties, insurance, and other seller-side charges.
6. Your review and purchasing responsibilities
Before accepting, review the Match Summary carefully. Before purchasing, verify the final seller price, stock, specifications, quantity, compatibility, condition, authenticity indicators, shipping promise, taxes, return terms, warranty, and seller identity. Acceptance does not reserve merchandise or lock a seller’s price.
When you provide a rough brief rather than complete specifications, the plan necessarily depends on assumptions. You are responsible for approving proposed sizes, materials, colors, quantities, substitutions, compatibility, intended use, and safety requirements. BOMs and quantity estimates are planning aids; waste, breakage, variation, and local availability can change actual needs.
7. Third-party sellers and links
Shiptosee does not own, take title to, stock, physically inspect, sell, ship, or collect the merchandise price for recommended goods. Your purchase creates a separate agreement between you and the seller. The seller’s terms govern checkout, payment for goods, taxes, shipment, pickup, returns, refunds, warranties, and merchandise disputes.
A recommendation or link does not mean that a seller, marketplace, or brand sponsors, approves, or is affiliated with Shiptosee. If Shiptosee could receive affiliate or referral compensation from a recommendation, we will disclose that relationship clearly beside the recommendation and in the Match Summary.
8. Cancellations, corrections, and refunds
The Refund, Cancellation & Digital Delivery Policy is part of these Terms. It explains free cancellation before acceptance, our delivery commitment, the correction or refund available for a material Shiptosee error, and the boundary between our fee and a seller’s merchandise policies.
Nothing in these Terms limits a right or remedy that applicable law does not allow us to waive.
9. Lawful-use limits
You may use Shiptosee only for lawful purposes. We do not accept requests involving illegal, stolen, counterfeit, recalled, or unlawfully regulated goods; firearms, controlled substances, or dangerous materials; sanctions or export-control evasion; infringement of intellectual-property or privacy rights; deceptive activity; automated purchasing; or circumvention of checkout, CAPTCHA, authentication, account, or marketplace controls.
You may not interfere with the site, probe or attack its security, submit malicious code, impersonate another person, scrape the site at disruptive volume, or use our work to violate a seller’s terms or applicable law.
10. Your content and our work
You keep ownership of descriptions, images, lists, links, and other material you submit. You give Shiptosee a limited, worldwide license to store, copy, analyze, and use that material only as reasonably necessary to evaluate the request, communicate with you, provide the service, prevent misuse, and comply with law. You confirm that you have the right to provide it.
Shiptosee keeps ownership of its preexisting software, research methods, templates, presentation formats, brand assets, and general know-how. After paying the applicable fee, you may use the delivered result for your own lawful personal or business purchasing and may share it internally with people working on that purchase or project. You may not resell or publish the result as a standalone sourcing product without written permission.
We will not publish your name, request, submitted images, or sourcing result as a customer example without separate permission. We may use information that has been aggregated or de-identified so it cannot reasonably identify you.
11. Important disclaimers
We use reasonable care in our research and human review. A delivered result must materially conform to the criteria stated in the accepted Match Summary, subject to its disclosed assumptions and our correction and refund promises. Nothing in this section reduces that commitment.
Beyond those accepted criteria, sourcing information is time-sensitive and depends on third-party listings and representations. To the extent the law permits, the site and other sourcing information are provided “as is” and “as available.” Unless the Match Summary expressly says otherwise, we do not guarantee continued availability after our stated check time, a locked seller price, seller performance, authenticity, condition, a seller’s delivery date, savings, project outcome, or requirements—including fitness or compatibility—that were not stated in the accepted criteria.
Screening is not a physical inspection, appraisal, laboratory test, professional design or engineering opinion, legal or tax advice, or safety certification. Do not rely on a Shiptosee plan for medical, structural, electrical, life-safety, or other regulated professional decisions.
12. Limits on liability
To the extent the law permits, Shiptosee is not responsible for indirect, incidental, special, punitive, or consequential losses, lost profits, or a third-party seller’s acts or omissions. Shiptosee’s total liability arising from a paid Match will not exceed the Shiptosee fee you paid for that Match.
These limits do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not permit us to limit.
13. Informal resolution and Pennsylvania law
Before filing a claim, please email us a description of the problem and the resolution you want. We will do the same for a claim against you. Each side agrees to allow 30 days for a good-faith attempt to resolve the dispute. This informal process does not delay an unauthorized-payment report, card or bank dispute, small-claims filing, action needed to preserve a limitation period, request for urgent relief, or another time-sensitive right.
Pennsylvania law governs these Terms, without regard to conflict-of-law rules, except where mandatory consumer law in your location applies. These Terms do not require arbitration and do not waive any non-waivable right.
14. Changes and general terms
We may update these Terms prospectively by posting a new version and effective date. The version identified in an accepted Match Summary continues to govern that paid engagement unless both sides agree otherwise.
If one provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision is not a waiver. You may not transfer an accepted engagement without our written consent. These Terms, the accepted Match Summary, invoice, Privacy Policy, and Refund, Cancellation & Digital Delivery Policy are the complete agreement for that engagement. The Match Summary controls its specific scope and pricing; these Terms control general use of the service.
15. Contact
Questions, cancellations, policy requests, and notices may be sent to:
Source note: The organization and selected general concepts in these Terms were adapted from the Stripe Shop Terms of Use, used under the Creative Commons Attribution 4.0 International License. Substantial changes were made for Shiptosee’s sourcing-service model. Stripe is not affiliated with and does not endorse Shiptosee.